Working With Us Frequently Asked Questions
How do you handle furniture and other belongings during a painting project?
At Brightest in the Room Painting, we understand that your belongings are important to you, which is why we take great care to protect them during our painting projects. Here's how we handle furniture and other belongings: 1. We'll carefully move furniture and other belongings out of the way, or we'll cover them with plastic sheeting to protect them from paint splatters or dust. 2. We'll use drop cloths and other protective materials to cover floors and other surfaces, so that they don't get damaged during the painting process. 3. We'll work efficiently and carefully to minimize the risk of accidents or damage to your belongings. 4. Once the painting project is complete, we'll clean up thoroughly, removing all protective coverings and restoring your furniture and belongings to their original positions. At Brightest in the Room Painting, we believe that attention to detail and respect for your belongings is key to providing a high-quality painting service. Contact us today to learn more about how we can help transform your space with a fresh coat of paint!
How long does a typical painting project take?
The duration of a painting project can vary depending on factors such as project size, paint type, and surface condition. However, our experienced team will provide you with a detailed timeline and schedule before starting work, so you know what to expect. For interior painting projects, it usually takes a few days to a week to complete, depending on the number of rooms being painted. Exterior painting projects may take longer due to preparation work such as power washing or sanding, but we work efficiently and with the utmost care to ensure that your project is completed in a timely manner without compromising quality. At Brightest in the Room, we value transparency and communication with our customers. We keep you informed of the progress of your project and let you know if any unexpected delays occur. Our goal is to deliver exceptional results on time, every time, so that you can enjoy your newly painted space as soon as possible. Contact us today to learn more about our painting services and to schedule your free estimate. Our team is committed to delivering high-quality work and excellent customer service, every step of the way.
What is your refund policy for painting services?
At Brightest in the Room, we are committed to providing our customers with the highest quality painting services possible. We understand that there may be situations where our customers are not completely satisfied with our work, which is why we have a refund policy in place. If you find yourself in such a situation, please don't hesitate to contact us so that we can find a solution. Our refund policy is designed to be fair and transparent. If the painting project has not yet started, we will provide a full refund. If the project is in progress, we will refund a prorated amount based on the work completed. If the project is complete, we will only offer a refund if the work is found to be unsatisfactory or incomplete. It is important to note that our refund policy applies only to our painting services and does not cover any third-party materials or supplies used in the project. We are committed to providing exceptional service and satisfaction to our customers, and we will work with you to find a solution if you are not completely satisfied with our work. If you have any questions about our refund policy, please do not hesitate to contact us. We understand that situations may arise where you need to cancel or modify your project, and we are always here to help. Thank you for choosing Brightest in the Room for your painting needs.
Is a deposit required to start a painting project with your company?
At our painting company, we require a deposit before starting any painting project. This deposit serves as a commitment from the customer to proceed with the project and helps us allocate the necessary resources to complete the project to the best of our ability. The amount of the deposit may vary depending on the size and scope of the project, but we'll always let you know what the deposit amount is before we start any work. We accept a variety of payment methods, including major credit cards, debit cards, e-transfers, and checks, to make it as convenient as possible for our customers. We understand that a deposit may not be ideal for everyone, but it helps to ensure that we can properly plan and execute the project. Additionally, it protects us from any potential losses in the event that a customer decides to cancel the project after we've already invested time and resources.
What happens if I need to cancel my painting project after booking?
At Brightest in the Room, we understand that sometimes changes are necessary during a painting project, even after it has started. We're committed to ensuring our clients are happy with the end result, and we're willing to accommodate changes whenever possible. If you need to change your painting project after it has started, please let us know as soon as possible. We'll work with you to assess the changes needed, update the quote if required, and adjust the work's scope accordingly. We want to ensure that you're completely satisfied with the final product, and we're always happy to collaborate with you to achieve that goal. Contact us to discuss changing your painting project today.
Where can I leave a review?
Reviews are a great resource and helpful gauge of how our company's quality and customer experience are doing. After your project or consultation feel free to share your experience with Brightest In The Room by leaving us a review right here on Google!
Should I supply my own paint?
If you are planning your project with Brightest In The Room, it will make more sense to have our painting company supply the materials. Even with the discounts available to customers, our prices will be lower due to contractor pricing and our relationships with suppliers.
When can I expect a start date?
Once the deposit is made, and your colours are selected our project manager will work with you to schedule your project.
Can I leave my home while its being painted?
We work with you, weather at work, on vacation or running errands. Our teams keep you up-to-date with your project. We also send daily arrival and departure notifications!
How many painters needed for a project?
The average project requires a crew of 2-4 painters. The amount of workers required for a project varies depending on your timeline and project scope.
Are you covered by insurance?
We are a fully insured painting company. We carry up to two million dollars of general liability insurance and workers compensation coverage.
How do I upgrade, downgrade, or cancel a service?
We provide a quote, which you can access at anytime during your project to submit your request to either, add or cancel a specific service item. Additional charges may apply, Please contact our team for more details.